Policies & Terms

The purpose of this policy is to create a transparent and fair process for handling customer complaints. At Sunny Days Piano, we always listen to feedback and strive to resolve issues promptly to ensure satisfaction. This policy also aims to improve service quality and strengthen risk management practices.

We strictly comply with legal regulations to protect customer rights. During the complaint process, customers must provide complete and accurate information to avoid misunderstandings. Any fraudulent or deceptive acts will be held fully accountable under the law.

Complaint Resolution Procedure

The complaint handling process includes the following steps:

Step 1: Customers can send feedback directly at any Sunny Days branch, contact via Hotline: 1800 646 821 or email sunnydays.cskh@dayoneasia.co.

Step 2: Our Customer Service team will receive the feedback, verify details, and assess the issue.

Step 3: The resolution result will be informed to customers via direct meetings, phone calls, or email. Response time is within 7 working days from the date of receipt (excluding Saturdays, Sundays, and public holidays).

Contact Information for Complaints and Support

• Address: All Sunny Days Piano branches
• Email: sunnydays.cskh@dayoneasia.co
• Hotline: 1800 646 821

Sunny Days Piano’s operational policy is designed to create a comfortable and enjoyable environment for all customers. Key points include: Service Quality: Sunny Days Piano is committed to providing high-quality piano services, supported by a carefully selected team of professional staff and coaches. Personal Development: We encourage all customers to grow their musical skills through participation in our programs and services. Positive Environment: We strive to maintain a positive and enriching experience. All feedback and suggestions are welcomed and appreciated. Respect & Support: We are committed to treating every customer with fairness and respect. All feedback or complaints will be addressed promptly and fairly. Safety & Privacy: We are dedicated to protecting customer privacy and maintaining a safe, respectful environment for everyone. Operating Hours: Sunny Days Piano is open daily from 8:00 AM to 10:00 PM. Any changes to our hours of operation will be announced and updated in a timely manner

2.1 Rights and Obligations of Sunny Days Piano

2.1.1 Rights

• Sunny Days Piano reserves the right to request customers to provide accurate personal information during registration or service usage, including full name, date of birth, email, and phone number.
• Sunny Days Piano reserves the right to request full and timely payment in accordance with the terms and conditions stated in the service agreement.
• In the event of a breach of obligations by the customer under the terms and conditions of the service agreement, Sunny Days Piano reserves the right to unilaterally terminate the contract and seek compensation for damages (if any).

2.1.2 Obligations

• We are committed to delivering high-quality services and ensuring customer rights as outlined in the service agreement.
• We are committed to safeguarding customers’ personal information and will not disclose it to any third party.
• We are responsible for receiving and addressing customer complaints within 7 working days.

2.2 Rights and Obligations of Customers

2.2.1 Rights

• Customers have the right to request clarification of any terms and conditions in the service agreement and request corrections of personal information in case of errors.
• Customers have the right to request payment invoices related to the services used.

2.2.2 Responsibilities

• Customers are responsible for providing accurate and complete personal information during service registration.
• Customers are responsible for making full payments to Sunny Days Piano on time as per the service agreement.
• Customers must not disclose information or images of operators/coaches/consultants at any branch without prior consent.
• Customers must keep all learning materials/curriculum confidential and are not allowed to use them for commercial purposes outside of Sunny Days Piano.
• Customers are responsible for maintaining the condition of any equipment provided by Sunny Days Piano during service usage.

Before using our services, you are required to agree to our Personal Data Protection Policy. To ensure the safety and security of your personal information, please read and agree to the privacy policy outlined below:

1. Purpose of Collecting Personal Information

We only collect personal information for the following purposes:

1.1 Identity Verification

We may request personal details such as name, address, phone number, and email to verify the customer's identity and ensure accuracy during transactions and service provision.

1.2 Improving Customer Experience

Personal information is used to enhance our services, including customer support, product consultation, and the provision of relevant information.

1.3 Personalizing the Experience

We may use personal information to tailor and personalize the customer’s shopping experience on our website, including product recommendations, offers, and relevant suggestions.

2. Scope of Information Use

We are committed to protecting our customers’ personal data and will only use it within the necessary scope to deliver services and respond to customer requests. Personal information will not be shared, disclosed, or sold to any third party without clear consent from the customer, except where legally required or necessary to protect our rights, property, or customer safety.

We maintain appropriate security measures to protect personal information and comply with applicable data protection regulations.

3. Entities or Individuals with Access to Information

We are committed not to share, sell, or disclose personal information to any third parties, except in the following cases:

3.1 Service Partners

We may share personal information with service partners who assist us in delivering products and services. These partners must comply with our data protection policies and use the information solely for the intended purpose.

3.2 Legal Compliance

We may disclose personal information when requested by authorized law enforcement agencies to comply with regulations, legal procedures, or to protect our rights.

4. Retention Period of Information

We will retain personal information for the duration of the customer’s use of our services and as necessary to fulfill the purposes stated above. Once no longer needed, we will delete or anonymize customer data.

5. Information on the Entity Collecting and Managing Personal Data

• Company Name: DAYONE ASIA JOINT STOCK COMPANY
• Address: 4th Floor, PLS Building, 1 Trần Khánh Dư Street, Tân Định Ward, District 1
• Phone Number: 1800 646 821
• Email: sunnydays@dayoneasia.co

6. Personal Data Management

If you discover that your personal data has been misused or used beyond the stated scope, you have the right to send a complaint via email to sunnydays.cskh@dayoneasia.co with relevant details and evidence. Sunny Days Piano is committed to responding promptly and working with you to resolve the matter efficiently.

1.1 Intellectual Property Rights

All materials, information, images, and publicly available content on the website sunnydays.vn are the intellectual property of Sunny Days Piano or our third-party partners and are protected by copyright laws.

You are not permitted to copy, modify, or use any content from this website for commercial purposes without written consent from Sunny Days Piano.

1.2 User Responsibilities

You may not use the sunnydays.vn website for any illegal purposes, to violate applicable laws, or to carry out any actions that may harm the website or other users.

1.3 Changes and Updates

We reserve the right to change or update these terms and conditions based on actual circumstances. Continued use of the website shall be deemed your acceptance of the updated terms and conditions.